Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in your order.

Shipping Time

Once your order has shipped, delivery times vary depending on your location:

Please note: these are estimated delivery times and are not guaranteed. Delivery delays can occasionally occur due to customs processing, carrier delays, or other factors outside our control.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Customs, Duties, and Taxes

Damages

Veyaa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us via email with your order number, and we will look into it for you.

Incorrect Address

Please double-check your shipping address at checkout. Veyaa is not responsible for orders shipped to incorrectly submitted addresses. If you notice an error, contact us immediately — we cannot guarantee changes once an order has been processed.

Questions

If you have any questions about this policy, please contact us via email.